Frequently Asked Questions
Everything you need to know about our cleaning services
Our customers' health and safety is always our top priority. We now proudly offer a safe viral disinfectant spray with ALL our services at no extra charge. If you have specific questions on how we can help you clean or sanitize your home or office, please call or email us for more details.
TrustKleen realizes how important your flooring is to both you and those who enter your home or facility. We strive to make your flooring look and feel the best and most comfortable all year long. We pride ourselves on providing superb customer service. Below you can find answers to some of our most commonly asked questions.
Have a question not listed here? Call (619) 572-5671 or email us.
How long does the cleaning take?
Typically about 30 minutes per room. This can vary depending upon the size of the area, how much dirt or spots there are, and whether furniture needs to be moved.
Should I vacuum before a carpet cleaning?
It's not necessary, but a light vacuum over your flooring can help. Keep in mind, while we are cleaning your flooring we are also vacuuming as we go over the carpet.
How long will it take for the carpet to be completely dry?
It can take up to 24 hours for the flooring to be completely dry. This depends upon the temperature, size of the room, and air flow.
How long until I can walk on the carpet?
It is recommended that you wait until the floor is completely dry.
What type of chemicals are used?
We use only environmentally safe products that do not harm people or animals. Although it is recommended to keep off the recently cleaned area until fully dried.
Can you guarantee removal of all spots, spills, or stains?
Although most stains and spills can be removed during our visit, unfortunately we cannot guarantee removal of all spots or stains. There are some substances and materials that can permanently stain the fibers in your carpet. We always do our best to assess the particular spot and decide what can be done.
I have stains on my carpet that keep reappearing. What should I do?
Most of the time after a carpet has been professionally cleaned, the stain is removed. If you have recurring stains, let us know when scheduling so we can assess the situation during your appointment.
Do you move furniture?
Yes, we can move furniture to help get the best cleaning possible. Before our arrival, we do recommend removing any items off your furniture such as plants and smaller items. We always take our time and make sure to properly move furniture and return it to its correct place in your home or facility. We do not recommend moving larger items that cannot be lifted safely.
Do you accept credit card payments?
Yes. We accept all major credit card payments including Visa, Mastercard, Discover, and American Express. We also accept checks made payable at the time of service to: Kleen Choice, LLC. To make payment simple for you, we offer a receipt for your records at the time of your cleaning.
Tips for Keeping Your Carpets Clean
Here are a few simple tips to help reduce the appearance of spots and spills on your flooring:
- Vacuum regularly. This is the easiest and fastest way to help reduce dust, dirt, and allergens in your home. Vacuuming your carpets at least once per week will make a noticeable difference.
- Use doormats. We recommend having a doormat at each entrance to your home. A mat with a coarse-like texture works best to eliminate dirt and germs from entering your home on shoes.
- Remove shoes at the door. If you have a basket or mat for guests to leave their shoes on when they enter, this will definitely help keep dirt from getting onto your carpet.
- Blot spills immediately. If you do have a spill, blot it immediately with a warm washcloth to help the spot disappear. We do not recommend spraying any kind of chemical onto your carpets—instead, contact us and we're happy to help.
- Sweep and vacuum after gatherings. After a party or gathering, sweep and vacuum floors to eliminate any dirt and keep your home looking and smelling clean.
Still Have Questions?
We're here to help you with all your flooring care needs. Don't hesitate to reach out!